Kanna offers in its new on-line shop a service in which you will find a shop open 24 hours a day, every day of the year and where you can buy items of the brand comfortably without leaving home.

It's available in the general conditions that regulate the purchase of our products through this website www.kannashoes.com or any other web page to which we can redirect you through a link. The use of this website establishes the acceptance of these general conditions. However, if you have any questions, please contact our "Customer Service" sending an e-mail to [email protected]. or by phone at + 34 968 704 080 / fax + 34 968 704 021 from Monday to Friday from 9 a.m. to 2 p.m. and from 2 p.m. to 6 p.m. You can also contact us by postal mail at:

Owner: KANNA CONCEPT, SL

Address: Calle Francisco Climent Pintado, 11, 30410 Caravaca de la Cruz (Murcia)

CIF: B-56494594

E-mail: [email protected]

Phone: 670327531

Ownership of web content

At www.kannashoes.com all illustrations, designs, icons, graphics, photographs, images or other elements that are part of the website are the exclusive property of KANNA CONCEPT S.L. The elements of this website are designed with the purpose of offering the sale of the products identified with the Kanna brand. The copy or use of these elements does not imply the transfer of any rights over them. In this sense, the reproduction, publication, transmission, modification or distribution by any means of the configurator elements (software included) of this web page is expressly prohibited.

Use of the website and terms of purchase

The general conditions of sale have the objective to define the modalities of sale between www.kannashoes.com belonging to Capiccio S.L. and the buyer. They apply to all sales of proposed products of this website www.kannashoes.com or any other web page to which we can redirect you through a link.

Any order placed on this website assumes that the buyer has been informed of the general conditions of sale before the purchase and have been accepted in the integrity of its content by the buyer. Acceptance of these general conditions of sale takes effect to the validation of your purchase.

The applicable general conditions of sale will be in force from the day of the validation of the order by the buyer.

KANNA CONCEPT S.L. Reserves the right to modify the general conditions of sale at any time and without prior notice. The modifications are then applicable to any order subsequent to this modification.

Geographical coverage of Kanna Online Store

Free shipping and returns in almost the entire world. Check the shipping rate of your country here.

Conditions to buy at Kanna's online store

The buyer must have the legal capacity or parental authorization to proceed to the purchase of products within our site www.kannashoes.com. We also recommend that users monitor their children's purchases and help new users.

Order Process and Modality

You can place your order online at www.kannashoes.com or any other part of it. The data communicated by the buyer and registered by Capiccio S.L. In the purchase process constitute a test of the transactions between the online store of Capiccio S.L and the buyer. The validation click after filling out the order form constitutes an electronic signature with the same value as a handwritten signature. It will be an irrevocable acceptance of the general conditions of sale. The conclusion of the contract will be effective only after sending a confirmation mail of the order registration KANNA CONCEPT S.L. After registering your order, you will be available to print the detailed voucher in "My Account". Capiccio S.L. Reserves the right to reject an order in cases where a buyer has not paid all or part of an earlier order, or in the case of a problem already in course or prior litigation.

Product Information

The catalog of products of our website have been selected from the collections of the brand Kanna Shoes, so they maintain the quality and guarantee of the articles destined to the sale to the public in any other channel where KANNA CONCEPT S.L. can develop the sale of its products.

Within Kanna we try to develop a work of photography of the quality product, so that the product can be appreciated in the most real way possible. However, exposed items may be subject to color variations depending on the calibration of your monitor, smartphone, tablet or any other device through which you are accessing our website.

Availability

In case we do not have the product once the order has been placed and before the end of the process of sending the sale in question, the buyer will be informed by e-mail or by telephone of the partial shipment in the case of a multiple purchase or The cancellation of your order.

If the charge was already taken into account when giving the information regarding the unavailability of the product, a refund procedure will be performed for the corresponding amounts, informing the buyer about it by sending an e-mail.

With such a procedure, KANNA CONCEPT S.L. will proceed to the reimbursement of the amount of the items satisfied by the buyer as soon as possible, within the maximum period of 48h to 72h if the buyer used Paypal or, if he paid by credit card, will receive a credit to his account, and if it was By bank transfer, we will contact you to request the full account number and make the payment.

If you have any questions or doubts if you are in one of the situations described above, please do not hesitate to contact us at [email protected] or by calling + 34 968 704 080 or fax + 34 968 704 021.

Purchase Limit

The shop of KANNA CONCEPT S.L. Www.kannashoes.com has no purchase limit; if the volume exceeds that of the carrier, the buyer will be informed of the procedure to be followed for the shipment, which may be divided into several packages; There could also be a delay of the same since the prices and shipping times established on the website of KANNA CONCEPT S.L. The service is the same and applicable to any type of order and size that is made within www.kannashoes.com. The purchase of Kanna product is not allowed for later resale.

Payments, prices, security and confidentiality within www.kannashoes.com

Prices

The price of the products will be that stipulated in each moment in our web www.kannashoes.com, except in case of manifest error. Although we try to make sure that all prices listed on the page are correct, errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and we will give you the option to reconfirm your order at the correct price or cancel it. If we can not contact you, the order will be considered canceled and we will reimburse you in full the amounts that have been paid.

The prices of our products are indicated in euros, with all Spanish taxes included and are firm and definitive. As an aid to the international consumer, in some countries outside the EU we use currency converters to show the price in the local currency of the customer, however the final price and charged by our shop will always be kept in Euros or Dolars in the Case of United States. They include the shipping costs that in most cases will assume KANNA CONCEPT S.L., in order to improve the shopping experience within the portal, except in certain countries where due to their tariff characteristics at the moment it is impossible to offer the free shipping modality. KANNA CONCEPT S.L. Reserves the right to modify its prices at any time without prior notice. The products will be invoiced to the buyer based on the rates recorded at the time of order validation.

All special offers, promotions and discounts will be valid until the date indicated or until stocks last of the products that have been affected by the conditions thereof.

Security and confidentiality

In order to give maximum security to the payment system, KANNA CONCEPT S.L. Uses secure payment systems from a leading financial institution such as La Caixa. In this sense, the confidential data of the payment are transmitted directly and in encrypted form (SSL) to the corresponding financial institution.

For payment with Visa and MasterCard cards, KANNA CONCEPT S.L. Only accepts CES (Secure Electronic Commerce) transactions with the international 3D Secure protocol that is distinguished by the distinctive Verified by Visa and MasterCard SecureCode. Secure Electronic Commerce is an initiative whose basic principle is to guarantee security in Internet transactions. When you make the payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Safe Electronic Commerce. Then, it will connect with the issuing bank of the same, which will request that it authorize the operation by means of a personal authentication code. The operation will only be performed if the bank issuing the credit card confirms the authentication code. Otherwise, the transaction will be rejected.

As a complementary measure to the "Secure Payment" system and with the aim of collaborating in the prevention of fraud through the Internet, it reserves the right to verify the personal data supplied by the client and to take the measures that it deems appropriate (including the cancellation Of the order) so that the goods purchased are delivered in accordance with the data contained in the order.

Payment and ownership

The products purchased through an order on our website www.kannashoes.com are owned by the company KANNA CONCEPT S.L. Until the moment in which the full payment of the order corresponding to its price, taxes and shipping costs occurs. In case it is free, Capiccio S.L. Is responsible for covering such shipping costs.

Delivery

The transport of the articles purchased in www.kannashoes.com will be carried out through the external carrier and will be delivered within 24/48h in the Spanish territory and Portugal. We also ship internationally, Europe within 48/72 hours, United States and United Kingdom within 72/96h. Deliveries will be made within the delivery schedule of the transport company.

To avoid incidents in the delivery (wrong addresses, inability to find someone at home, etc.) It is essential to fill out the form correctly, itbeing necessary to fill in the box related to the contact telephone number.

Orders can be tracked through the carrier website, along with the order tracking number we will provide to you during the shipping process. It will indicate in each moment in which place the merchandise is until its definitive reception by the client.

Shipping costs can be changed at any time without notice. Will be valid those shipping costs that appear at the time of placing the order.

The products are delivered to the address of delivery mentioned in the course of the order. In case of error in the data entered in the online store of Capiccio S.L. Is not responsible for the impossibility of delivery. Capiccio S.L. Undertakes to deliver the ordered items as quickly as possible.

Notice: Shipments outside the European Union may carry customs costs to be paid by the recipient. Kanna Shoes is not responsible for any of those charges.

Returns & Exchanges

If once received the purchase is not satisfied, you can return it, within a period of 30 days from the date of purchase, and as long as the item has not been used or damaged. In the event of a failure by our production team that may compromise the quality of the product, Kanna is responsible for the collection of the same during that period in addition to the repair or replacement thereof.

For orders placed between 14 November and 15 December 2022, the return and exchange period is extended to 15 January 2023.

It is important that the product to be returned is in its original state and packaging, it should not be used or damaged.

The shipping costs added to the return of one or more items will be borne by us if the items are defective or you have received a wrong order. Except in certain countries where we will ask the customer to send the article to a specific postal address running the customer with the costs of the return.

As soon as we receive the package and verify its perfect condition, we will make the payment for the amount of the merchandise returned to your credit card, which will be made according to the conditions of your bank. Once the payment has been made we will send a confirmation email to your email.

KANNA CONCEPT S.L. Reserves the right to refuse returns communicated or sent outside the set deadline or articles that are not in the same conditions in which they were received.

Security and confidentiality

All the information provided by the clients of www.kannashoes.com will be used only to process the purchase orders, to facilitate the navigation and purchase of the articles of Kanna, as well as to inform through e-mail or mail of new products , Special offers and news related to this website and Kanna in general. In the case of not wanting to receive such emails you can unsubscribe through them or by writing an email to [email protected].

We guarantee that the data provided by customers will not be shared with third parties or companies outside the KANNA CONCEPT S.L. The data provided will be collected on the server of www.kannashoes.com by SSL protocol and its transmission will be done in encrypted form guaranteeing the confidentiality of the same. The server automatically recognizes: the IP address, date and time of entry and exit of the web page, as well as the files that you have downloaded.

The personal data received will be processed in accordance with Organic Law 15/99 of 13 December on the Protection of Personal Data and other applicable regulations in force in Spain. Users of this website may at any time access, rectify and cancel the data included in the registration form through their account, in writing, by e-mail to [email protected] or by mail to the address:

Owner: KANNA CONCEPT, SL

Address: Calle Francisco Climent Pintado, 11, 30410 Caravaca de la Cruz (Murcia)

CIF: B-56494594

E-mail: [email protected]

Phone: 670327531

KANNA CONCEPT S.L. Can not be held responsible for any damages that may be suffered by the user of the online store www.kannashoes.com by the use of the network / internet, such as damage to your computer caused by poor use of the same, viruses, etc. .

Written communications

The applicable regulations require that part of the information or communications that we send you are in writing. By using this website, you agree that most of the communications with us are electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you are aware of the use of this means of communication and acknowledge that any contract, notification, information and other communications that we send electronically complies with the legal requirements to be written. This condition will not affect your rights recognized by law.

Contact

If you have any doubts that you could not solve by reading our explanations, or comments about our online store or its products do not worry. In Kanna we listen to you, all you have to do is contact our "Customer Service":

Sending an e-mail to [email protected] 

By telephone at + 34 968 704 080 or fax + 34 968 704 021 from Monday to Friday from 9 am to 2 pm and from 2 pm to 6 pm

By mail, writing to:

Owner: KANNA CONCEPT, SL

Address: Calle Francisco Climent Pintado, 11, 30410 Caravaca de la Cruz (Murcia)

CIF: B-56494594

E-mail: [email protected]

Phone: 670327531

Competent Law and Jurisdiction

All matters relating to general conditions of sale are governed in each and every one of its ends by the Spanish Laws. Any controversy that arises or relates to the use of the web page, will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.