Kanna offers in its new online store a service where you will find a store open 24 hours a day, every day of the year, and where you can conveniently buy items from the brand without leaving home.

Below you will find the general terms and conditions that govern the purchase of our products through this website, www.kannashoes.com, or any other website to which we may redirect you via a link. Use of this website constitutes acceptance of these general terms and conditions. However, if you have any questions, please contact our Customer Service department by sending an email to shop@kannashoes.com, by phone at +34 968 704 080 or fax at +34 968 704 021, Monday to Friday from 9:00 AM to 2:00 PM and from 2:00 PM to 6:00 PM, or by mail at:

• Owner: KANNA CONCEPT, SL
• Registered office: Calle Francisco Climent Pintado, 11, 30410 Caravaca de la Cruz (Murcia)
• CIF: B-56494594
• Email: shop@kannashoes.com
• Telephone: 670327531

Ownership of website content

At www.kannashoes.com, all illustrations, designs, icons, graphics, photographs, images, and other elements that form part of the website are the exclusive property of KANNA CONCEPT SL. The elements of this website are designed for the purpose of offering the sale of products identified with the Kanna brand. Copying or using these elements does not imply the transfer of any rights to them. Therefore, the reproduction, publication, transmission, modification, or distribution by any means of the elements that make up this website (including software) is expressly prohibited.

Website usage and purchase conditions

The general terms and conditions of sale define the sales procedures between www.kannashoes.com, owned by KANNA CONCEPT SL, and the buyer. They apply to all product sales offered on this website, www.kannashoes.com, or any other website to which we may redirect you via a link.

Any order placed on this website implies that the buyer has read and accepted the general terms and conditions of sale in their entirety prior to purchase. Acceptance of these general terms and conditions of sale takes effect upon validation of the purchase. The applicable general terms and conditions of sale will be in force from the date of order validation by the buyer.

Capiccio SL reserves the right to modify the general terms and conditions of sale at any time and without prior notice. Such modifications will then apply to any order placed after the modification is made.

Geographic coverage of the Kanna online store

Free shipping and returns in most parts of the world. Check your rate in our Shipping and Returns menu.

Conditions for purchasing from the Kanna online store

The buyer must have the legal capacity or parental authorization to purchase products on our website www.kannashoes.com. We also recommend that users supervise their children's purchases and assist novice users.

Order process and method

You can place your order online at www.kannashoes.com or in any other section of the website. The data provided by the buyer and recorded by KANNA CONCEPT SL during the purchase process constitutes proof of the transactions between the KANNA CONCEPT SL online store and the buyer. Clicking the confirmation button after completing the order form constitutes an electronic signature with the same legal value as a handwritten signature. This will serve as irrevocable acceptance of the general terms and conditions of sale. The contract will only be considered final after KANNA CONCEPT SL sends an order confirmation email. After your order is registered, you will be able to print the detailed receipt in "My Account." KANNA CONCEPT SL reserves the right to refuse an order if a buyer has not paid all or part of a previous order, or in the case of an ongoing issue or prior dispute.

Product information

The products on our website have been selected from Kanna's collections, ensuring the same quality and guarantee as those sold through any other channel where KANNA CONCEPT SL sells its products. At Kanna, we strive to produce high-quality product photography so that the products are presented as realistically as possible. However, the colors of the displayed items may vary depending on the calibration of your monitor, smartphone, tablet, or other device used to access our website.

Availability

If a product is unavailable after an order is placed and before the shipment process is complete, the buyer will be notified by email or telephone. This notification will be made regarding partial shipments in the case of multiple purchases or the cancellation of the order. If payment has already been processed when the product is unavailable, a refund will be issued, and the buyer will be notified by email. KANNA CONCEPT SL will then refund the buyer as quickly as possible, within 48 to 72 hours if the buyer used PayPal. If the buyer paid by credit card, the refund will be credited to their account. If the buyer paid by bank transfer, we will contact them to request their full account details and process the refund. If you have any questions or concerns if you fall into one of the situations described above, please do not hesitate to contact us by writing to shop@kannashoes.com or calling +34 968 704 080 or faxing +34 968 704 021.

Purchase limit The KANNA CONCEPT SL store

www.kannashoes.com has no purchase limit. If the order volume exceeds the carrier's capacity, the buyer will be notified of the shipping procedure, which may involve splitting the order into multiple packages. A delay may also occur, as the prices and shipping times established on the KANNA CONCEPT SL website apply. The service is the same and applicable to any type and size of order placed on www.kannashoes.com. Purchasing Kanna products for resale is not permitted. Payments, prices, security, and confidentiality on www.kannashoes.com: Prices: Product prices will be as stipulated on our website www.kannashoes.com at any given time, except in cases of obvious error. Although we strive to ensure that all prices on the website are correct, errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be considered canceled and we will fully refund any amounts paid.

Our product prices are listed in euros, including all applicable Spanish taxes, and are firm and final. To assist international customers, in certain countries outside the EU we use currency converters to display the price in the customer's local currency. However, the final price charged by our store will always remain in Euros, or US Dollars in the case of the USA. Shipping costs are included and, in most cases, will be covered by KANNA CONCEPT SL to enhance the shopping experience on our website, except in certain countries where, due to their tariff regulations, we are currently unable to offer free shipping. KANNA CONCEPT SL reserves the right to modify its prices at any time without prior notice. Products will be invoiced to the buyer based on the rates in effect at the time of order confirmation.

All special offers, promotions and discounts will be valid until the date indicated or until stocks of the products affected by the conditions thereof run out.

Security and confidentiality

To ensure maximum security for the payment system, KANNA CONCEPT SL uses secure payment systems from a leading financial institution, La Caixa. In this regard, confidential payment data is transmitted directly and encrypted (SSL) to the corresponding financial institution. For Visa and MasterCard payments, KANNA CONCEPT SL only accepts CES (Secure Electronic Commerce) transactions using the international 3D Secure protocol, identified by the Verified by Visa and MasterCard SecureCode logos.

Secure Electronic Commerce is an initiative whose basic principle is to guarantee the security of online transactions. When making a payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce.

Next, you will be connected to your card issuer, who will request authorization for the transaction using a personal authentication code. The transaction will only be completed if your credit card issuer confirms the authentication code. Otherwise, the transaction will be rejected. As a supplementary measure to the "Secure Payment" system and to help prevent online fraud, we reserve the right to verify the personal data provided by the customer and take any measures we deem appropriate (including order cancellation) to ensure that the purchased goods are delivered according to the information provided in the order.

Payment and ownership

Products purchased through an order on our website www.kannashoes.com remain the property of KANNA CONCEPT SL until full payment is received, including the price, taxes, and shipping costs. If shipping is free, KANNA CONCEPT SL will cover the shipping costs.

Delivery

Items purchased on www.kannashoes.com will be shipped via an external carrier and delivered within 24-48 hours in Spain and Portugal. We also ship internationally: to Europe within 48-72 hours, and to the United States and the United Kingdom within 72-96 hours. Deliveries will be made during the carrier's operating hours.

To avoid delivery problems (incorrect addresses, inability to find someone at the address, etc.) It is essential to complete the corresponding form correctly, and it is essential to fill in the box relating to the contact telephone number.

Order tracking can be done through the carrier's website using the tracking number we will provide during the shipping process. This will show the location of your order at any time until it is delivered to you. Shipping costs are subject to change without notice. The shipping costs displayed at the time of ordering will apply. Products are delivered to the delivery address specified during the order process.

In the event of errors in the data entered on the KANNA CONCEPT SL online store, KANNA CONCEPT SL is not responsible for the inability to deliver the order. KANNA CONCEPT SL is committed to delivering the ordered items as quickly as possible.

Important: Shipments outside the European Union may incur customs fees that must be paid by the recipient. Kanna Shoes is not responsible for these charges.

Exchanges and returns

If you are not satisfied with your purchase upon receipt, you may return it within 30 days of the purchase date, provided the item has not been used or damaged. In the event of a production error that may compromise the product's quality, Kanna will arrange for its collection within this period, as well as its repair or replacement. It is important that the product you are returning is in its original condition and packaging; it must not be used or damaged.

Orders placed between November 14 and December 15, 2022 have an extended return and exchange period until January 15, 2023.

Shipping costs for returning one or more items will be covered by us if the items are defective or you received the wrong order. However, in certain countries, we will require the customer to send the item to a specific postal address, and the customer will be responsible for the return shipping costs.

As soon as we receive the package and verify its perfect condition, we will refund the amount of the returned merchandise to your credit card, which will be processed according to your bank's terms and conditions. Once the refund has been processed, we will send you a confirmation email.

KANNA CONCEPT SL reserves the right to refuse returns communicated or sent outside the established deadline or items that are not in the same condition as when they were received.

Data security and confidentiality

All information provided by customers of www.kannashoes.com will be used solely to process purchase orders, facilitate browsing and purchasing Kanna items, and inform you via email or mail about new products, special offers, and news related to this website and Kanna in general. If you do not wish to receive these emails, you can unsubscribe through the emails themselves or by writing to us at shop@kannashoes.com.

We guarantee that the data provided by customers will not be shared with third parties or companies outside the KANNA CONCEPT SL group. The data provided will be collected on the www.kannashoes.com server using SSL protocol and its transmission will be encrypted, guaranteeing its confidentiality.

The server automatically recognizes: the IP address, date and time of entry and exit from the website, as well as the files downloaded. Personal data received will be processed in accordance with Organic Law 15/99 of December 13, on the Protection of Personal Data, and other applicable regulations in force in Spain. Users of this website may at any time access, rectify, and cancel the data included in the registration form through their account, in writing, by email to shop@kannashoes.com, or by mail to the following address:

• Owner: KANNA CONCEPT, SL
• Registered office: Calle Francisco Climent Pintado, 11, 30410 Caravaca de la Cruz (Murcia)
• CIF: B-56494594
• Email: shop@kannashoes.com
• Telephone: 670327531

KANNA CONCEPT SL cannot be held responsible for any damages that the user of the online store www.kannashoes.com may suffer from the use of the network/internet, such as damage to their equipment caused by misuse, viruses, etc.

Written communications

Applicable regulations require that some of the information or communications we send you be in writing. By using this website, you agree that most communications with us will be electronic. We will contact you by email or provide information by posting notices on this website. For contractual purposes, by using this means of communication, you acknowledge and agree that all contracts, notices, information, and other communications that we send you electronically satisfy the legal requirement of being in writing. This condition will not affect your statutory rights.

Contact

If you have any questions that haven't been answered by reading our explanations or comments about our online store or its products, don't worry. At Kanna, we listen to you. All you have to do is contact our Customer Service department: by sending an email to shop@kannashoes.com, by phone at +34 968 704 080, or by fax at +34 968 704 021, Monday to Friday from 9 am to 2 pm and from 2 pm to 6 pm.