1. HOW CAN I PLACE AN ORDER IN THE KANNA ONLINE STORE?

Purchasing is very simple; just select the model you like best and add it to your shopping cart. Fill in your details to receive your order, or log in to your account if you already have one with us.

First, you need to register in the "My Account" section, or if you are already registered, you only need to enter your email address and password and click on log in. From there, select the desired product(s) and follow the required purchase steps.

2. HOW MUCH DO I HAVE TO PAY FOR SHIPPING COSTS?

Shipping is free to most of Europe and the USA.

3. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Deliveries in Spain are guaranteed in 24-48 hours . Although most orders are delivered within 24 hours.

4. WHAT GUARANTEE DOES THE ONLINE STORE KANNASHOES.COM OFFER ON ITS PRODUCTS?

You will have up to 30 days for exchanges, returns and claims from the date of receipt of the order.

Orders placed between November 14 and December 15, 2022 have an extended return and exchange period until January 15, 2023.

5. WHY IS MY SIZE NOT LISTED?

If the size you're looking for isn't available, it means we're out of stock, but it may be back in stock soon. To find out when it's available, simply click on the out-of-stock size and enter your email address so we can notify you instantly when it becomes available again.

7. I HAVE A DISCOUNT CODE, HOW DO I USE IT?

Once you select the desired product and add it to your Shopping Cart, you can enter your Discount Voucher in the indicated field. Clicking "APPLY" will apply the discount to your purchase amount.

8. I'M HAVING TROUBLE ACCESSING THE WEBSITE OR MAKING A PURCHASE.

If you cannot access your customer account, try clicking "forgot password" so we can send a new one to your email.

If you have any problems placing your order, please call us at +34 670 32 75 31 or please send us an email notifying us of the problem to shop@kannashoes.com

9. HOW CAN I CHECK THE STATUS OF MY ORDER?

Once your order is placed, you will receive a notification of each step in the process via the email address you used to register. You can also log in to the website with your username and check its status at any time.

If you don't receive an order confirmation after placing your order, please check your spam or promotions folder in Gmail. If you still can't find the confirmation email, please contact us by phone. +34 670 32 75 31 or email ( shop@kannashoes.com ).

10. WHO DO I CONTACT TO RESOLVE A PROBLEM WITH MY ORDER?

You can make all your inquiries through the website, by logging into your user profile; call +34 670 32 75 31 or send an email to shop@kannashoes.com

11. HOW DO I PAY FOR MY ORDER?

Payment can be made by credit or debit card, PayPal or bank transfer.

12. DO KANNA PRODUCT PRICES INCLUDE VAT?

Yes, they include all taxes and expenses related to the purchase.

13. HOW MANY DAYS DO I HAVE TO MAKE A CHANGE OR RETURN OF AN ORDER?

You will have 30 days from the date of receipt of it.

14. WHAT STEPS SHOULD I FOLLOW TO RETURN A PRODUCT FROM MY ORDER?

The best way to request a return is to notify us through your user profile on the website. You can also do so by sending an email to shop@kannashoes.com stating the reason for the return and providing the necessary information to arrange the collection. Items must be in their original packaging and unused. Once the return has been processed, the shipping company will contact you to schedule the collection at the address you provided.  

15. UNDER WHAT CONDITIONS SHOULD I RETURN THE ORDER?

Your order must always be returned in its original packaging, unused.

16. HOW WILL I KNOW THAT MY ORDER RETURN IS COMPLETE?

As soon as the order is received in the warehouse, the exchange or refund is processed.

17. WHAT SHOULD I DO IF I WANT TO EXCHANGE ONE SIZE FOR A DIFFERENT ONE?

You must notify customer service (an email to shop@kannashoes.com calling +34 670 32 75 31 or via WhatsApp.

18. DOES KANNASHOES.COM STORE THE BANK INFORMATION YOU PROVIDE AT THE TIME OF PURCHASE?

The system does not store customer bank details on www.kannashoes.com. Payments are made by bank transfer or credit card, where details are entered on the secure platform provided by the bank.

19. To WHICH COUNTRIES DOES KANNASHOES.COM DELIVER TO?

To all countries that can view the website. When you're on the order processing page, when you enter your shipping information, you'll see all the countries we can ship to.

20. CAN I RECEIVE THE PACKAGE AT AN ADDRESS OTHER THAN MY HOME ADDRESS?

Yes. When placing your order, you can select your preferred delivery address. You can also modify and add postal addresses in the "Add New Address" tab within your user account.

21. WHAT SHIPPING METHODS DOES KANNASHOES.COM OFFER?

We work with the transport companies DHL, Fedex and Nacex for the shipment of products.

22. WHAT ARE THE BENEFITS OF REGISTERING AT KANNASHOES.COM?

Registering at kannashoes.com has several advantages, including being able to benefit from discount vouchers on your products and receiving relevant information about our collections and exclusive offers through our newsletter.

23. WHY BUY KANNA SHOES?

Our products are manufactured in Spain using premium materials, under rigorous supervised processes, and in compliance with European Union regulations. At Kanna, we operate with the philosophy of crafting products while respecting traditional and artisanal techniques, which give each item a distinctive look. Each season, we closely follow fashion trends to create collections that strike a balance between style and tradition.

24. HOW DO I PRESERVE MY KANNA?

To preserve Kanna products, they should always be kept in cool, dry places.

25. HOW DO I CLEAN MY KANNA SHOES?

To remove dirt, simply use a clean, dry cloth. Dampen the cloth with water and wipe the entire item evenly in a circular motion. For stubborn stains caused by liquids or wear and tear, it is not advisable to use any type of product, as these can further damage the stain. Cleaning products are available on the market, but these should be used responsibly and according to the manufacturer's instructions.

If you have any further questions or queries, please do not hesitate to contact us via email. shop@kannashoes.com or by calling +34 670 32 75 31

We'd be happy to help!